Business administration apprenticeship

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Work in both accounts and service departments
• Answer telephone calls promptly
• Advise the team of sites to attend by telephone and email
• Liaise with customers ref booking dates/times for our staff's attendance
• Use IT skills for all job placements, parts purchasing and customer/supplier invoicing
• Use Excel and Word to record jobs attended by date and engineer
• Use Microsoft Outlook to email customers and engineers
• Prepare invoices and estimates from job sheets completed by the engineer
• Take debit/credit card payments over the telephone via a virtual terminal
• Administer contract customer servicing paperwork
• Check stock levels on a weekly basis and arrange and or order parts & cleaning products as required
• Accept delivery, unpack, check the delivery note and put away in the related stores
• Filling of invoices, job faxes/emails, remittances, purchase invoices
• Attend all relevant training courses

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Good timekeeping
• Reliable

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)