Customer/Patient Service Apprentice

Dealing with Patients & Staff:

• Processing patient registrations – when required
• Observing patient confidentiality
• Prioritising problems to ensure staff are able to maintain continuity of work
• Responsibility for allocating unallocated tasks and to liaise with PM /BM if unsure of the correct destination  

Administration

• Processing incoming and outgoing mail electronically
• Scanning of documents as required
• Workflow processing
• Assisting opening post and distributing to relevant staff members
• Sorting of medical records
• Filing and retrieving records
• Photocopying
• Assisting with recall processes
• Data entry
• IT problem solving - backup to IT Lead
• Gas meter readings as necessary
• Organise recycling of toners & drums

Housekeeping:

• Stocking and tidying waiting room, upstairs areas & own work area
• Observing practice Health and Safety policies
• Reporting issues upwards to management

Skills required:

• Ability to follow instructions
• Ability to handle queries efficiently with diplomacy and tact
• Ability to be flexible and adaptable in your approach to your work
• Ability to work under pressure in a constantly changing environment
• Accurate and thorough approach to all tasks
• Attention to personal detail and presentation
• Ability to make decisions within defined procedures

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)