Knowledge Officer

Knowledge Officer

We are recruiting for a public body dedicated to regulatory excellence and continuous improvement. Our client is establishing a new knowledge management function within their organisation, aiming to create a best-in-class environment that supports high-quality decision-making and efficient access to essential resources. This is a fabulous opportunity to work under a very experienced mentor implementing a new KM function.

The team work in the central London office, typically one day a week on Thursdays with the rest remotely.

Key Responsibilities

• Assist in organising and managing knowledge across regulatory decision-making teams throughout the information lifecycle.
• Contribute to developing and deploying a taxonomy to enhance the searchability of knowledge within supported systems.
• Foster a culture of knowledge sharing by facilitating forums, training sessions, and collaboration initiatives.
• Monitor relevant news, publications, and legal developments, curating and sharing updates with teams.
• Manage online legal research subscriptions and liaise with legal teams to ensure access to relevant research tools.
• Organise and deliver induction and refresher training on KM resources, ensuring accurate recording of training attendance.
• Support the creation and review of KM policies, guidance, checklists, and templates used within decision-making processes.
• Assist in migrating knowledge content between systems, supporting the development and deployment of SharePoint and other KM tools.
• Engage with teams to promote the adoption of KM systems, responding to queries and encouraging active participation.
• Stay informed on emerging KM trends and technologies to recommend improvements and innovations.
• Measure usage and gather feedback on KM systems, implementing enhancements based on insights and staff input.

Qualifications & Skills

• Experience in delivering knowledge management support within legal, regulatory, or professional services environments.
• Strong organisational skills with the ability to manage multiple priorities and meet tight deadlines.
• Good IT literacy, including familiarity with KM software, SharePoint, intranets, and collaborative tools.
• Excellent communication and stakeholder engagement abilities, capable of motivating users and fostering collaboration.
• Fluent in English, with strong written and verbal skills.
• A proactive 'can-do' attitude, attention to detail, and high accuracy in work.
• Experience working with legal or professional support teams and understanding of legal documentation is desirable.
• Knowledge of information systems, taxonomy principles, and content migration techniques is advantageous.