Client Services Manager - Derivatives and Prime Brokerage

Global Financial Services Firm is hiring for a Technical Client Implementation Analyst/Specialist with strong analytical, in-depth Derivatives/Margining experience and knowledge and client services skills to be based in their London office. Financial Services experience is essential, with a strong understanding of the trading life cycle, as well as technical skills in Python (writing queries and scripts) and APIs. This is a permanent role. They have a hybrid set-up of 2-3 days in the office. Salary ranges between £50K - £70K, depending on experience.

This role plays a key part in ensuring smooth client onboarding and implementation, while supporting ongoing client success. You will be involved in coordinating technical integrations, assisting with solution rollouts, and providing hands-on support throughout the client life cycle.

Responsibilities include:
* Lead small to large-scale implementation projects, creating and maintaining detailed implementation plans.
* Manage stakeholder communication and reporting, including task logs, RAID logs, and project trackers.
* Support technical integration of client data using APIs, SFTP, and UI tools, handling formats such as JSON, XML, and CSV.
* Analyse and debug large, complex datasets, identifying errors and ensuring data integrity.
* Test and validate client workflows post-integration, ensuring functionality aligns with requirements.
* Deliver client training and provide user documentation tailored to workflows.
* Collaborate with Development and Product teams to highlight enhancements and new feature requests.
* Escalate client concerns where necessary and proactively suggest process improvements within the Client Services team.

Skills & Experience:
* Proven project management experience using Smartsheets or MS Project.
* Strong organisational skills with the ability to manage multiple workstreams in parallel.
* Strong Python skills including writing scripts and queries.
* Experience working with and manipulating large datasets.
* Familiarity with APIs, SFTP and data integration.
* Experience using automation tools such as SoapUI or Postman.
* Ability to produce high-quality client-facing documentation.
* Proficiency with MS Word, Excel, PowerPoint.

Desirable:
* Knowledge of financial instruments - Prime Brokerage experience would be an added advantage.
* Consultancy background would be highly desirable with strong project management capability.
* Exposure to ITIL, Agile, or structured change environments.

Please apply for immediate interview!

CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.