3rd Line Engineer

3rd Line Engineer

+Permanent opportunity

+ 45,000 - 50,000

+SC / DV cleared role - must be eligible for clearance - sole British national due to nature of the project

+On site in Basingstoke

Skills:

+Vmware

+Solarwinds
+Active Directory

3rd line experience

We're looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community. This is an office-based role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset.

You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring a high-quality, reliable service.

Our purpose is simple: to make the world more sustainable by building trust in society through innovation. As a 3rd Line OS Core Engineer, you'll work with new technologies in a collaborative team that values knowledge sharing, continuous improvement, and delivering the best possible results for our customers.

• Providing 3rd Line support for a high-profile user base

• Working hands-on with key infrastructure technologies

• Monitoring, triaging, and escalating issues through Event Management tooling

• Engaging daily with customers and stakeholders

• Supporting and improving IT services using ITSM processes and tooling

• Collaborating with 2nd and 3rd Line teams to strengthen service delivery

You'll bring solid knowledge and hands-on experience in:

• vCentre / VMware

• Event Management Tooling (e.g., SolarWinds, SCOM)

• Trellix (McAfee)

• MECM / SCCM

• ITSM Tooling

• SQL

• Active Directory

• Windows Server

If you'd like to discuss this 3rd line Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.