Cisco Unified Communications Team Lead
Cisco Unified Communications Team Lead
Onsite in Stevenage, Hertfordshire
£810 per day inside ir35
Active SC clearance essential - MOD SC preferred
We're looking for an experienced Cisco Unified Communications Team Lead to join a secure technical environment in Stevenage.
This is a hands-on technical leadership role for someone with strong experience across Cisco telephony, video conferencing and collaboration technologies, alongside the ability to lead and support a technical team.
What you'll be doing
- Lead and support a local Cisco UC / Collaboration team.
- Resolve complex Level 2 telephony and video conferencing incidents.
- Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
- Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
- Work across Cisco Room, SX, EQ, Webex and Board series endpoints.
- Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP.
- Respond to customer escalations and coordinate vendor/L3 escalations.
- Participate in UC and video conferencing projects, upgrades and implementations.
- Ensure the overall health, security and resilience of the UC infrastructure.
- Mentor the team and drive knowledge sharing and technical development.
What we're looking for
You'll need strong hands-on experience with:
- Cisco Unified Communications Manager (CUCM)
- Cisco Meeting Server (CMS)
- Cisco Expressway / MRA / B2B
- Cisco video conferencing and collaboration endpoints
- SIP and H.323
- Video codecs and encryption
- Cisco Unity Connection and Jabber
- Cisco licensing and certificates
- VMware
- Secure enterprise communications environments
- Technical/team leadership
If this role is of interest, apply now or email your CV to me at (url removed)