Field Technical Support
Field Technical Support
+12 months +
+On site in London
+Inside IR35
+£21ph - £25 ph
We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies.
You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment.
Key Responsibilities
- Manage and resolve ITSM tickets, including incident resolution and service request fulfilment
- Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices
- Build, image, pre-stage, deploy, and install desktops and laptops
- Provide onsite support for Windows-based environments and enterprise applications
- Support mobile devices including iPhone and Android platforms
- Deliver technical support for video conferencing tools, including Webex and related collaboration platforms
- Manage user provisioning, access requests, and desktop/peripheral support
- Maintain accurate IT asset and hardware inventory within ITSM tools
- Liaise with vendors for hardware repairs and service requirements
- Support infrastructure-related tasks and daily IT operations as required
- Create, maintain, and update SOPs, documentation, and user guides
- Work closely with end users in a client-facing onsite environment
Skills & Experience Required
- Strong hardware and software troubleshooting skills
- Experience with PC imaging, deployment, and installation
- Proven ITSM / ticket management experience (e.g., ServiceNow)
- Experience supporting Windows-based environments
- Strong knowledge of mobile device support (iOS and Android)
- Experience supporting video conferencing tools (e.g., Webex)
- Familiarity with asset and inventory management processes
- Understanding of infrastructure support principles
- Knowledge of user provisioning and desktop peripherals
- Experience creating and maintaining documentation and SOPs
- Strong problem-solving skills with the ability to work independently
- Excellent communication and customer service skills
- Comfortable working in an onsite/client-facing role
If you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.