ITSM Engineer

ITSM Engineer

Onsite in Basingstoke

Up to £60,000 per annum dependent on experience + benefits package

Active DV clearance is required for this role

We're looking for an ITSM Tooling Engineer to support major digital transformation programmes. Working within an Agile team and reporting to the Senior ITSM Tooling Architect, you'll play a key role in designing, building, and configuring enterprise-scale ITSM solutions across complex environments.

This is an opportunity to work on high-impact, large-scale systems that demand security, resilience, and innovation.

Key Responsibilities

• Design, install, configure, and customise ITSM tooling solutions
• Produce high-quality build and technical documentation
• Support delivery of ITSM solutions across cloud, on-prem, and hybrid environments
• Collaborate within Agile teams to deliver against transformation priorities
• Ensure solutions align with ITIL/ITSM/ITOM best practices
• Contribute to continuous improvement and delivery excellence

Key Skills & Experience

• Strong experience with ITSM/Service Desk tools, such as:
  • ServiceNow, BMC Remedy / Helix
  • CA Service Desk Manager
  • Cherwell, Freshworks, or ManageEngine
• Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable)
• Experience delivering secure, scalable, and resilient ITSM platforms
• Solid understanding of core infrastructure:
  • Windows Server, Active Directory, Group Policy
  • SQL Server & clustering
  • PKI and certificate management

Technical Capability

• Scripting and development skills, including:
  • SQL, PowerShell, JavaScript
  • REST APIs, C#
  • Power BI and SQL Server Reporting

If this role is of interest, apply now!