Service Delivery Manager

Job title: Service Delivery Manager

Location: Croydon/hybrid

Rate: £558 per day inside ir35

Contract: 6 months+

SC security clearance is required for this role

Overview
Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a leading IT and Digital transformation consultancy operating within the public sector.

Key Responsibilities:
1. Service Management:
* Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices.
* Ensure services meet agreed-upon service levels and customer expectations.
2. Incident and Problem Management:
* Manage the resolution of incidents and problems to minimize impact on business operations.
* Implement proactive measures to prevent recurring issues.
3. Change Management:
* Coordinate and manage changes to IT services, ensuring minimal disruption.
* Facilitate change processes and communicate changes to stakeholders.
4. Performance Reporting:
* Generate and analyze performance reports to track service delivery metrics.
* Present findings to senior management and stakeholders.

Skills Required:-
* ITIL 4 Foundation
* Service Now knowledge
* Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels

Desirable Skills:-
* Jira knowledge
* Confluence knowledge
* Agile methodologies

If you are interested in this role, please feel free to reply to this advert or call me on (phone number removed)

Many thanks,