Service Designer
Job title: Service Designer
Rate: £558 per day inside ir35
Contract: 6 months
Location: Remote
SC security clearance is required for this role
Job Summary
We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes.
Responsibilities
- Lead the service design of end-to-end services that meet user needs and deliver policy intent
- Design user-centred services ensuring accessibility and usability across digital touchpoints and service journeys
- Map and analyse complex service ecosystems to identify pain points, opportunities and dependencies
- Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD
- Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows)
- Map existing online and offline systems and processes using verified information to produce accurate "as-is" views
- Create service blueprints, journey maps and visual artefacts to communicate service design clearly
Skillset Required
- Active SC clearance
- Proven experience as a Service Designer within the UK Public Sector
- Strong knowledge of Government Digital Service (GDS) standards and ways of working
- Expertise in end-to-end service design and user-centred design methodologies
- Experience mapping complex services and ecosystems
- Strong facilitation and workshop leadership skills
- Ability to translate complexity into clear visual artefacts (blueprints, journey maps, service maps)
- Excellent stakeholder engagement and communication skills
If you are interested in this role, please feel free to submit your CV.