Service Designer

Job title: Service Designer

Rate: £558 per day inside ir35

Contract: 6 months
Location: Remote

SC security clearance is required for this role

Job Summary

We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design of end-to-end, user-centred services. You will shape accessible, usable and scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes.

Responsibilities

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Design user-centred services ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems to identify pain points, opportunities and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and UCD
• Design openly and collaboratively, sharing knowledge with teams and wider communities (where security allows)
• Map existing online and offline systems and processes using verified information to produce accurate "as-is" views
• Create service blueprints, journey maps and visual artefacts to communicate service design clearly
• Facilitate workshops and co-creation sessions with users and stakeholders
• Align service design with organisational goals, technical constraints and delivery capabilities
• Advocate for user-centred and inclusive design practices across the organisation
• Support the development of service strategies and transformation roadmaps
• Track and document out-of-scope pain points for future delivery consideration
• Mentor junior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability and continuous improvement

Skillset Required

• Active SC clearance
• Proven experience as a Service Designer within the UK Public Sector
• Strong knowledge of Government Digital Service (GDS) standards and ways of working
• Expertise in end-to-end service design and user-centred design methodologies
• Experience mapping complex services and ecosystems
• Strong facilitation and workshop leadership skills
• Ability to translate complexity into clear visual artefacts (blueprints, journey maps, service maps)
• Excellent stakeholder engagement and communication skills
• Experience working within multidisciplinary delivery teams
• Strong advocate for accessibility, usability and inclusive design
• Ability to balance user needs, policy intent and technical constraints
• Experience contributing to service strategy and digital transformation initiatives
• Coaching or mentoring experience is highly desirable

If you are interested in this role, please feel free to submit your CV.