Customer Insight Analyst

Role: Customer Insight Analyst

Salary: Up to £42,000 + bonus + benefits

Term: 12 month FTC

Location: Manchester, Telford or Milton Keynes up to 2 days per week hybrid working

Hours: Mon-Fri

This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester, Milton Keynes or Telford.

Do you have a passion for Customer Excellence?

Are you a great storyteller?

Are you experienced using SQL and Tableau?

The Customer Insight Analyst gathers and interprets data on customer satisfaction for their business. As a customer Insight Analyst, your job duties include conducting insight to collect client feedback, analysing data, and creating reports for the company management team. Liasing with your stakeholders to grown and maintain strong relationships.

The Customer Insight Analyst role duties include:

• Gathering data
• Analysing data
• Identifying pain points
• Troubleshooting

• Creating reports and dashboards
• Presenting insights
• Making recommendations

• Collaborating with cross-functional contact centre teams
• Supporting CX initiatives
• Monitoring effectiveness

• Continuous Improvement

• Exploring new data sources
• Refining analysis methods

The Customer Insight Analyst acts as a bridge between customer data and business decision-making, ensuring that customer needs and preferences are at the forefront of business strategies.

Experience working with SQL, Excel and Tableau (Python would be great as an addition) is essential for this role.

Please follow the link to apply for this Customer Insight Analyst role.

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