IT Support Technician

IT Support Technician – Bristol / Worcester

Location: Bristol (2–3 days per week) with travel to Worcester and other sites

Salary: £30,000–£32,000 + Car Allowance

Type: Fixed Term Contract

Employment is conditional upon successfully obtaining and maintaining required security clearances

Overview

We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development.

Key Responsibilities

• Provide on-site IT support across customer sites (4–5 days per week)
• Travel to additional locations to support projects and provide team cover
• Support Windows 11 environments, including troubleshooting and log analysis
• Deliver software and basic hardware support (break/fix, fault resolution)
• Support core server infrastructure, including:
• Active Directory (user management – joiners, leavers, movers)
• DHCP, DNS, and VAMT
• Perform data management tasks (including tape library archiving)
• Carry out BAU operational activities:
• Antivirus and network monitoring
• Storage and capacity management
• Hardware health checks
• Assist with office moves, hardware installations, and basic server maintenance
• Maintain accurate records and update ticketing systems
• Follow SOPs and contribute to technical documentation

Skills & Experience

• Basic to intermediate IT knowledge with a strong willingness to learn
• Experience in IT support, service desk, or field engineering (desirable)
• Understanding of:
• Windows OS and Windows Server
• Networking fundamentals
• Strong communication skills
• Ability to work independently and collaboratively
• Good organisational and prioritisation skills
• Experience with hardware troubleshooting and break/fix

Requirements

• Eligible for Security Clearance (SC/NPPV)
• Full UK driving licence
• Willingness to travel between sites
• Ideally based within 45 minutes of Bristol
• Flexible, proactive, and eager to learn

What’s on Offer

• Full training and development
• Exposure to enterprise IT environments
• Supportive team and career progression opportunities