Technology Support Engineer

Position Title: Technology Support Engineer

Type: 6 Month FTC

Location & Travel:

This role is based in the EHC London, with an expectation to be on-site up to 4 days per week. There will also be a requirement to travel directly to retail stores across 7 European countries, so flexibility for international travel is essential.

Key responsibilities

• Act as a point of contact and escalation for retail technology issues, working with our in-house help desk, the EHC (POS XStore, payments, networking, mobile devices)
• Troubleshoot and resolve incidents, coordinating with vendors and internal teams as needed
• Support new store opening and refurbishments upon opening.
• Monitor system performance and identify recurring issues or opportunities for improvement
• Maintain documentation and configurations for store technology
• Partner with store teams to understand pain points and improve the end-user experience
• Support testing, pilot initiatives, and deployment of new retail technologies
• Ensure compliance with security, audit, and operational standards from internal teams

Skills & experience

• Candidates should ideally have experience with Oracle Xstore (POS software) or a similar retail point-of-sale system
• Experience in tech support within a retail technology environment
• Strong troubleshooting and problem-solving skills across both hardware and software
• Working knowledge of POS systems (XStore), networks, and end-user devices
• Ability to manage multiple priorities in a fast-paced retail environment
• Strong communication skills with both technical teams and non-technical users
• Vendor coordination and stakeholder management experience is a plus