IT Desktop Support Apprentice (Celestra Limited)

During this apprenticeship, you’ll build foundational IT knowledge through mandatory units in both Hardware and Software pathways. Both pathways cover core modules like Methodologies and Principles, Core Technical Knowledge, and Security and Legislation, with options tospecialise in Hardware or Software.

Role

Duties and Responsibilities

Collaboration: Work with the IT team and other departments to support overall IT operations.
Software Installation: Assist with installing software across the business.
Onboarding Support: Help set up new starters with access ID cards, laptops, mobile phones, and more.
IT Support: Provide basic IT assistance and liaise with teams to support daily operations.
Hardware Maintenance: Update and test equipment to ensure software installation supports business needs.
Quality Control: Perform system and quality checks on hardware and software.

Training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.

Potential of a full time role upon completion of apprenticeship framework.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: ESTIO TRAINING LIMITED
Working Week: Monday to Friday, 8:30am- 5:30pm.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Friday, 9th October 2026
Start Date: Monday, 19th October 2026

Desired Skills

Communication skills
Some knowledge in building PCs
Windows XP, Windows 10
Basic electronics knowledge
Basic networking principles
Written communication skills
Flexibility
Willingness to learn

Qualifications

5 GCSEs including English Language and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)

About the Employer

CELESTRA LIMITED

At Celestra we provide our clients with the services they need with forward-thinking expertise that develops, implements, and supports innovative and essential technologies. Driving big brands in Hospitality and Retail forward in the digital era, this is what we do! Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. Our clients are investing more and more into the latest technologies driven by the need to deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. The best part of working with Celestra is knowing that whatever the challenge, we will always find the best solution to fit, this is how we serve star solutions.

Apply Now