ICT Support Technician Apprenticeship - Level 3
The successful apprentice will be joining a supportive and collaborative team who are passionate about sharing knowledge and helping each other grow. At CenCom, no question is too small, and the apprentice will be encouraged to learn from experienced engineers while contributing to real client work from day one.
Role
- Work with security processes including MFA, BitLocker, anti-virus configuration, and group policy implementation
- Follow and interpret technical documentation stored in OneNote, including network diagrams, security policies, and client approval processes
- Escalate technical issues to the Line Manager where required and maintain documentation accuracy
- Support hardware setup and configuration in a dedicated lab environment
- Assist logistics operations by updating systems and resolving technical issues
- Work with network infrastructure including switches, VLAN configuration, and cloud-based environments
Training
Information Communications Technician Level 3.
As part of their development, the apprentice will receive structured training through Baltic Apprenticeships, including dedicated 2-day training blocks every 4-6 weeks, alongside hands-on experience in the workplace. This blended approach ensures they gain both practical skills and industry-recognised knowledge to kickstart a career in IT.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- 08:30 - 17:30 Monday to Friday
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Thursday, 2nd July 2026
- Start Date
- Friday, 31st July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)