Job Vacancy

IT Support Technician Apprentice

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We’re looking for a friendly, enthusiastic apprentice to join our first line support team. You’ll be the first point of contact for customers experiencing IT issues. Your main job is to log, assess, and resolve common problems where possible, or escalate them to more experienced technicians when needed.

Role

  • Troubleshoot basic network issues, such as slow internet or no connection
  • Help users connect to VPNs and remote systems
  • Reset passwords and unlock accounts
  • Solve printer problems and local hardware issues
  • Use ticketing systems to manage and track fault reports
  • Support customers over the phone and via email with patience and professionalism

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premises and cloud-enabled technologies and services
  •  Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

The chance to grow into a permanent position after the apprenticeship.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
QA LIMITED
Working Week
Monday to Thursday 9am - 5pm, Friday 9am - 4pm
Expected Duration
1 Year 5 Months
Positions Available
1
Closing Date
Monday, 16th June 2025
Start Date
Monday, 23rd June 2025

Desired Skills

  • Communication skills

Qualifications

  • 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
  • Maths & English GCSE, grade 3+ (D or above) (Essential)

About the Employer

CENTRO SYSTEMS LTD
Centro Systems Ltd is a one-stop shop for everything IT. We provide hardware, software, IT support, and—uniquely—we are also an independent Internet Service Provider (ISP). That means our clients get a full-service solution without needing multiple suppliers. Whether it’s broadband, email hosting, domain management, or cloud services, we handle it all in-house. We pride ourselves on fast, friendly, and efficient support. Our customers rely on us to keep their systems running smoothly, and we rely on our team to deliver that service with professionalism and care.
Company
CENTRO SYSTEMS LTD
Location
17 UNION STREET, CANNOCK, England
Employment Type
Advanced Apprenticeship
Salary
£15,000 a year
Posted
Apply Now
Apply Now
Company
CENTRO SYSTEMS LTD
Location
17 UNION STREET, CANNOCK, England
Employment Type
Advanced Apprenticeship
Salary
£15,000 a year
Posted