Information Communications Technician Apprentice
We are looking for a motivated and tech-savvy individual to join our IT team as an IT Helpdesk Apprentice. This apprenticeship offers an excellent opportunity to gain hands-on experience in IT support while developing key skills in problem-solving, customer service, and technical troubleshooting.
Role
Supporting the Technical Team, you will work alongside experienced IT professionals to assist in providing technical support to our clients, troubleshoot issues, and maintain essential IT systems, workshop repairs and commissioning of equipment, deliveries and updating documentation.
You will be exposed to a range of technologies including networking, wireless, servers, desktop devices, and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.
Key responsibilities:
- Respond to Helpdesk requests remotely
- Help desk calls –taking help desk calls; logging and tracking calls
- Hardware and software repairs in a workshop facility Installation of hardware and software
- Maintain network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting Technical team with maintenance tasks and installs
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week
Training Modules Covered:
- CompTIA A+
- Microsoft Azure AZ-900
- We are looking to offer full-time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, 9.15am - 5.15pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th June 2025
- Start Date
- Wednesday, 25th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade C/4+ (Essential)
- Maths GCSE or equivalent, grade C/4+ (Essential)
About the Employer
CERULEAN SOLUTIONS LTD
Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.
- Company
- CERULEAN SOLUTIONS LTD
- Location
- 120 Cockfosters Road, Barnet, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- CERULEAN SOLUTIONS LTD
- Location
- 120 Cockfosters Road, Barnet, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted