Operations Manager
Hiring: Key Account Operations Manager | London | Visa Sponsorship Available
A fast-growing logistics technology company is expanding its UK team and looking for a Key Account Operations Manager to support major cross-border eCommerce clients and drive operational excellence. This is an exciting opportunity to join a company currently going through a new funding round and working with some of the largest global e-commerce and logistics players.
Location: London (3-4 days onsite, flexible)
Compensation: TP £70,000–£100,000
Visa sponsorship available
Languages: English + Chinese Mandarin required
Role Overview
As a Key Account Operations Manager, you will work closely with large enterprise clients, focusing on day-to-day operational management, process optimization, and continuous improvement. This is a B2B role supporting major cross-border logistics customers, particularly in last-mile delivery operations.
Key Responsibilities
• Manage day-to-day operations for key enterprise customers
• Identify operational issues and drive process improvement initiatives
• Work cross-functionally with internal teams to optimize service delivery
• Monitor performance metrics and implement optimization strategies
• Support scaling of operations for high-growth customers
• Build strong relationships with key stakeholders on the client side
Requirements
• +5 years of experience in operations, key account operations, or logistics operations
• Background in cross-border eCommerce and logistics strongly preferred
• Experience working with large enterprise clients (B2B)
• Strong process improvement and operational optimization capability
• Fluent in English and Chinese
• Based in the UK (London preferred)
Preferred Background
Candidates from companies such as cross-border logistics, eCommerce platforms, or last-mile delivery providers are particularly relevant. Clients include major global players across eCommerce and logistics.
The company offers a high-growth environment, strong business momentum, and the opportunity to work with top-tier global customers while helping scale operations in the UK/Europe market.