ICT Apprentice
Role
To deliver outstanding customer service by understanding Client’s IT and business needs. You will be working directly with our clients and will be exposed to the latest & greatest technologies including: Microsoft 365, Azure, Intune, Windows, macOS, desktop & server management tools and networking products.
Key Responsibilities
- Monitoring security queue
- Ensure all tickets are updated daily
- Understand and follow the escalations procedures, escalating tickets where assistance is needed, or SLAs may be breached
- Schedule your given tasks as required to meet deadlines
- Ensure you have a quality working relationship with end users
- Take ownership of your learning, completing training and portfolio work within given timeframe
- Undertake and pass necessary exams
It is key that you have good written & phone skills, and it would be helpful for you to have an understanding of IT systems already – you don’t need to have experience working with business IT. Having a driver’s license and a car would also be helpful.
Desired personal qualities:
- Confident and assertive with a can-do attitude
- Good level of written and spoken English
- Self-motivated, using your own initiative and willing to learn
- Computer literate
- Flexible and able to work on your own or as part of a team
- Accuracy, with attention to detail
- Tech - savvy capabilities
- A positive can-do attitude
Personal qualities:
- Shows a drive and passion to improve own skills and knowledge
- Self organised with good time management
- Excellent communication skills
- Problem solving skills
- Logical thinking
- Passionate about IT
Training
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date, however training is typical 1 day per week.
Training Modules:
- Information Communications Technician Level 3 Apprenticeship Standard
- CompTIA A+
- Microsoft AZ900
- We are looking to offer full time employment upon successful completion of the apprenticeship
- We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
- We are committed to training our employees up as quickly as possible and helping you create a career for yourself. Within a matter of weeks, you will be able to take Microsoft certifications and by the end of the apprenticeship you will be fully prepared for your next role
- We’ll work with you to create a development plan and check in regularly to keep you on track
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday - Friday, 09:00 - 17:30.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th June 2025
- Start Date
- Wednesday, 25th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE or equivalent, grade 4 or above (Essential)
- Maths GCSE or equivalent, grade 4 or above (Essential)
About the Employer
- Company
- CHALKLINE SOLUTIONS LTD
- Location
- Unit 1, Elstree Gate, Elstree Way, Borehamwood, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- CHALKLINE SOLUTIONS LTD
- Location
- Unit 1, Elstree Gate, Elstree Way, Borehamwood, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted