Data Administration Apprentice

Working within a busy office environment, an excellent opportunity has arisen for a data admin Apprentice to join Cherish Home Care, based in Sutton Coldfield. You will play an important team role in the day-to-day smooth running of the offices.

Key Responsibilities:

• Input, maintain, and update client, staff, and service data within company databases and care management systems
• Ensure data records are accurate, complete, and maintained in line with company procedures and data protection requirements
• Process, scan, digitise, and securely archive documentation using electronic document management systems
• Monitor shared inboxes and respond to routine enquiries, escalating issues where appropriate
• Support the collection, validation, and reporting of operational data to assist service delivery and business performance monitoring
• Produce basic reports, spreadsheets, and data summaries using Microsoft Office applications and other business software
• Record and update information relating to service users, staff, and care activities in a timely and accurate manner
• Assist with data quality checks to identify and correct discrepancies within company systems
• Liaise with internal teams, healthcare professionals, clients, and external partners to obtain and verify information required for accurate record keeping
• Support the administration of digital workflows and ensure records are maintained in accordance with company policies and regulatory requirements
• Handle incoming and outgoing communications, including telephone calls, emails, and correspondence, ensuring information is accurately recorded and actioned
• Assist with system user administration tasks and provide basic support to colleagues using company software systems
• Maintain confidentiality and compliance with GDPR, safeguarding, and information governance requirements
• Use business software and office technology effectively, including care management systems, databases, spreadsheets, document management systems, and standard office equipment
• Contribute to continuous improvement activities by identifying opportunities to improve data accuracy, reporting processes, and administrative workflows
• Welcome visitors and support reception duties when required, ensuring a professional and customer-focused service

Skills Developed Through the Apprenticeship

• Data entry and data quality management
• Spreadsheet and reporting skills
• Database and care management system administration
• Information governance and GDPR compliance
• Digital document management
• Business software and IT systems usage
• Communication and stakeholder engagement
• Process improvement and workflow management