ICT Apprenticeship

We are seeking a motivated and enthusiastic individual to join our team as an ICT Apprentice. This apprenticeship offers a fantastic opportunity to gain hands-on experience and develop a wide range of skills in the field of Information and Communication Technology (ICT).

Technical Knowledge and Skills Development:

• Investigate and understand various IT legislations
• Learn and explain the principles of system backup and storage
• Understand and describe the elements of technical documentation and its importance in escalation
• Apply root cause problem-solving techniques using diagnostic tools
• Understand basic network addressing principles
• Learn about cloud services and their key principles
• Analyse network fundamentals and components

Customer and Stakeholder Interaction:

• Interpret and prioritise customer requirements in line with organisational policies
• Communicate effectively with stakeholders, using appropriate technical or non-technical language
• Describe different types of maintenance and preventative measures
• Operate safely and securely across platforms, applying key security principles
• Manage and prioritise workload effectively
• Demonstrate professionalism and independent initiative
• Take a productive and organised approach to work
• Show self-motivation and effective time management

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Patience

• Maths & English GCSE, grade Grades 4-9 (A*- C) (Desired)