Business Analyst

We have a vacancy in our small but energetic business analysis team which is part of the wider digital delivery team, for an experienced business analysis with a strong background in process implementation and improvement. Whilst the role is not limited to process only, it is a large part of what we do and as such this role does involve a regular amount of office based workshops and support activities.

This role will also be seeing the business through a period of change; you will be involved in the rationalisation of systems and adopting new business processes. Whilst we use many off the shelf systems, we also develop inhouse products using modern technologies such as CRM, RPA and AI. We also work with our business teams to implement enhancements with internal and external development teams.

The role is varied and interesting and you will be working on a number of concurrent work requests, where you will prioritise and plan your own workload to achieve the expected outcomes. The BA Team provide analysis support to projects and small change alike, so no two weeks are ever the same! Additionally we undertake quality assurance of any technical solutions delivered and facilitate and support the business teams during the UAT phase.

What you'll be doing

• Facilitate the capture, definition, and development of business requirements through discussions, workshops, and interviews with internal and external stakeholders.
• Identify and understand the business problems and work with internal development teams and third-party suppliers to deliver appropriate solutions.
• Produce/Review ‘As-is’ business processes, identify process improvements and develop ‘To-be’ processes to establish the required business need.
• Produce high level and detailed business requirements and documentation that is complete, clear, and concise which can be understood by IT Development resources and business stakeholders, this includes, specification documents, UX wireframes, test cases, business process flows and customer journeys.
• Undertake QA including execution of test scenarios, support the business conducting regression and user acceptance testing and facilitate bug resolution.

What we are looking for

• Applying strong analytical and problem-solving skills to solve business problems.
• Significant experience compiling user requirements and specification documents.
• Ability to work with developers and external suppliers to deliver business change iteratively.
• Demonstrable experience of leading workshops with business stakeholders to map ‘As-is’ and ‘To-be’ processes.
• Excellent communication skills and well-developed influencing and negotiating skills. As well as having the ability to confidently in work autonomously.
• Confident in working autonomously.

To enable you to be successful in this role, you will have a thorough induction plan which will allow you to understand who all the business owners are and the responsibilities of their team and to start building out the key relationships essential to this role. You would be expected to be at our head office 2-3 days per week.