Medical Administrator Apprentice
VQ Solutions are seeking a professional and motivated individual to join the team at Church Avenue Surgery. This rewarding role involves supporting both reception and administrative teams, delivering exceptional service to patients and offering essential assistance to the wider Practice team.
Role
- Providing excellent customer service at all times when speaking with patients on the telephone and in person
- Receiving and welcoming patients upon arrival at the surgery
- Making appointments for patients via the telephone or face to face
- Training to be given in the repeat prescription process
- Arranging transport and home visits for doctors
- Ensuring all paperwork is documented in the correct format and added to patient records
- Complete the new patient process, ensure all information is documented
- Deal with and action SystmOne tasks and notifications in a timely manner
- Regularly check the Practice email inbox and take the appropriate action
Training
- You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
- You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
Church Avenue Surgery offers excellent progressional routes, this could include nurse training, pharmaceutical and further operations management training.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- VQ SOLUTIONS LTD
- Working Week
- The surgery opening hours are 08:00 - 18:00. Shifts to be confirmed.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Friday, 18th September 2026
- Start Date
- Monday, 28th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Patience
- Good time management
- Ability to prioritise
- Flexibility
Qualifications
- Maths and English GCSE, grade Minimum C/4 (Essential)
About the Employer
CHURCH AVENUE MEDICAL GROUP
We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal health care service to our whole patient population by: Putting our patients at the centre of what we do Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.