IT Apprentice (CIL Strategy Consultants)

You'll provide first-line helpdesk support, assist with device management and Microsoft 365 administration, and get hands-on experience with cloud and security tooling (Intune, Entra ID, Defender). Office-based full-time, with structured mentoring, dedicated study time, and real responsibility from day one.

Role

Provide first-line IT support to staff across our offices - logging, triaging and resolving tickets via our helpdesk system
Assist with device lifecycle management: building, provisioning and enrolling laptops into Intune and Entra ID
Help maintain user accounts, groups and licencing across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams)
Support day-to-day monitoring of our security tooling (Microsoft Defender for Endpoint), escalating anything unusual
Help manage printers, peripherals and meeting room AV / Teams Rooms setups across our offices
Maintain clear documentation - asset registers, runbooks and knowledge base articles
Assist with onboarding and offboarding processes, working closely with HR
Build fluency with AI tools such as Microsoft Copilot and Claude as part of your everyday work, in line with CIL’s wider commitment to embedding AI across every team
Get involved in wider infrastructure projects as they arise, shadowing senior team members to build your skills over time
Complete apprenticeship coursework and off-the-job training towards the Level 3 Information Communications Technician standard, with dedicated study time built into your working week
Given the hands-on, mentoring-led nature of this apprenticeship, we'd expect you to be office-based full-time so you can learn directly from the team. This role is based in our London office, with occasional travel to our Frome office for team days

Training

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)

Key areas covered are:

Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades

We would be looking at keeping the successful candidate employed after the completion of the apprenticeship. The team is growing and there is the opportunity to begin to specialise in an area of IT that is of interest. We have a strong history of apprenticeship candidates advancing their careers in CIL, and encourage them to mentor an apprentice in turn.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: FIREBRAND TRAINING LIMITED
Working Week: Monday - Friday 9.00am - 5.30pm.
Expected Duration: 1 Year
Positions Available: 1
Closing Date: Tuesday, 27th October 2026
Start Date: Monday, 2nd November 2026

Desired Skills

Communication skills
Attention to detail
Team working
Initiative
IT Literacy
Written communication skills
Organised and methodical
Numeracy skills
Motivated
Proactive and self-sufficient
Collaborative mindset
Calm & patient under pressure
Positive attitude
Willing to ask questions

Qualifications

5 GCSEs including English and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)

About the Employer

CIL MANAGEMENT CONSULTANTS LIMITED

About Company CIL is a global growth strategy consultancy. We work with organisations on the decisions that shape growth, from value creation strategies to pricing, data and analytics. Our approach is rigorous and practical, grounded in deep sub-sector knowledge and careful analysis. We dig into the detail, test assumptions and stress-test every recommendation against the realities of the market. That’s how we help organisations see what matters, think ahead, and set clear priorities that lead to confident decisions and strategies built to deliver results. We have offices across Europe, the UK and US, and work across a wide range of sectors. Although we work in structured project teams, we are socially very equal, friendly and inclusive – our ‘culture’ is the product of our people. Our values of excellence, integrity, and supportiveness guide how we work, both with clients and each other. Working for CIL We have two offices in the UK – one in London and one in Frome, near Bath. Our London office is based in the heart of The City near Bank / St Pauls, and within easy commuting distance of most parts of London. Our Frome office is located in beautiful Somerset and offers the same great career experience but from a base in the countryside. We also have offices in the USA (Chicago & New York), France (Paris), and Germany (Munich). Although we work in structured project teams, we are socially very equal, lively and inclusive. There are no corner offices, no cliques – we work in open-plan offices and are not political. We think ‘a culture’ is something other firms have to invent. Ours is the product of the people we employ.

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