IT Support Apprentice
Our client is looking for a motivated and enthusiastic IT Apprentice to join a vibrant and ever-growing team. Are you logically and technically minded? Do you want to achieve qualifications whilst gaining real life workplace experience through an Apprenticeship with JBC Skills? If so, apply now!
Role
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
- Be a helpful technician– Helpdesk Habits Customer Service course provided
- Input within team meetings
- Support queue– working on assigned tickets
- Technical calls- taking calls in technical queue and triage
- Tech onsite shadowing and assistance
- Customer Service
- Department Development- New ideas to Support Team Leader
- Time Management- Managing own tickets and time entries
- Customer site knowledge - Ability to retrieve / notice inconsistencies in info
- Ongoing Training Development - Assigned Training
- Personal and shared work area maintenance and cleanliness
- Follow company policies & procedures, Health & Safety, and GDPR processes
- Proactively referencing knowledge base before asking others
- Cyber Security knowledge, understanding and awareness
- Cipher services knowledge and understanding
Training
- An apprenticeship includes regular training with JBC Skills Training
- At least 20% of your working hours will be spent training or studying
- On completion, the Apprentice will be awarded the Level 3 Information Communications Technician Apprenticeship
- You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work
- Potential ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday to Thursday 8:15am to 5:30pm and Friday’s 8:15am to 4pm 41 hours a week (Aged 18+ years of age) Monday to Thursday 8:15am- 5:00pm and Friday 8:15am- 4:00pm 39 hours a week (Aged under 18 of age).
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 22nd December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Grade C (4) or above (Essential)
- Maths GCSE, grade Grade C (4) or above (Essential)
- IT GCSE, grade Grade C (4) or above (Desired)
About the Employer
CIPHER IT LTD
At Cipher-IT Limited we are proud to be a leading provider for technology systems, managed service and preventative maintenance. Since 2000 we have provided leading edge technology to enhance our client’s systems. Providing security and peace of mind enables clients to focus on their business goals above all. We service customers both locally and on a national scale to serve all your needs in a timely, consistent and professional manner. Our mission is to provide powerful solutions that are suitable for the largest of businesses, while having the ease of use and affordability that small businesses demand. Through this combination of power, ease of use and affordability, Cipher IT also provide you with the most advanced technology at the best price. Our office is located in Coventry.