Application Support Analyst (IT Support)

We are delighted to be working with this rapidly expanding mutual society, who have experienced some impressive growth recently, and have a leadership team in place to make sure this continues and have big plans for the future, meaning there is some great opportunities at the moment for career minded people who want to join them on this journey. They are now looking for an Applications Support Analyst (IT Support) to join them, which is a completely brand new role for them due to continued growth of the business.

They offer some genuinely great perks here,  such as staff away days and social functions, with a benefits package that includes, Private Health Cover,  25 days holiday + bank holidays to start, free eye care, a 10% of salary annual bonus and a 10% non-contributory pension, death in service (x4 of base salary). And the benefits do not stop there, as they also offer a staff Employee Assistance program, and discounted membership investment opportunities as well as a further two days leave year fully paid to go and work for a charity of your choice. They also offer hybrid working and onsite parking is also provided. They also have an extremely impressive staff retention rate here too, which speaks volumes about the fantastic culture they have here. Simply put people stay here for the long term and enjoy working for them! 

The main focus of your role will be to:-

• Provide technical support for core line of business systems, resolving incidents and service requests within agreed timescales. This will involve taking the initial call/ticket and talking to users here, working out the potential issue and then moving this to the appropriate team/person. 
• Monitor application health, data processing, and integrations to ensure uninterrupted service
• Investigate and resolve recurring issues, performing root cause analysis and implementing long-term fixes in collaboration with development and infrastructure teams
• Create and update technical guides, FAQs, and support procedures to ensure consistent knowledge sharing across the support team and wider business
• Work with internal and external technical teams to support release cycles, perform smoke testing, and validate application updates or patches in test and production environment

To be considered you will need 2 years of relevant experience in a similar role. Those who have some experience in roles such as 1st Line Support, Junior Business Analyst, Systems Analyst or a Junior Systems Tester would be the kind of people our client are looking to speak to!  Knowledge of SQL would also be advantageous.

This is a truly fabulous opportunity to join a great local employer in Gloucestershire, who offer a warm and friendly working environment, working with a great team!

Office hours are 8:45am to 5pm and the salary on offer is £27-35,000, depending on experience including all the benefits mentioned above, with them offering hybrid working. (You will need to be in the office 2/3 days a week)   

If you wish to discuss this role in more detail, please contact Kieran Boyle at CKB Recruitment