Job Vacancy

IT Apprenticeship

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Ready to dive into the world of tech and make a real impact? ClearCare Solutions is on the lookout for a driven and tech-savvy IT Support Apprentice to join our growing team! This is your chance to gain real world experience, develop cutting-edge skills, and be part of a company that’s revolutionising digital solutions for the care industry.

Role

  • Password resets for clients
  • Working on a ticketing system to resolve IT issues
  • Providing technology support via email, over the phone and video calls
  • Investigate, diagnose and resolve IT issues
  • Involved with installing, configuring and upgrading hardware internally
  • Opportunity to maintain/upgrade the internal network system
  • Install and upgrade software virtually for clients
  • Maintain client's databases and manage access

Training

As an IT Support Technician apprentice on a Level 3 Information communications tech apprenticeship standard, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Apprenticeship Standard
Information communications technician (level 3)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
Monday to Friday, 9.00am to 5.00pm.
Expected Duration
1 Year 3 Months
Positions Available
1
Closing Date
Monday, 9th June 2025
Start Date
Tuesday, 10th June 2025

Desired Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Team working

Qualifications

  • English GCSE, grade 5 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

CLEAR CARE SOLUTIONS LTD
In 2003, we set out to make life easier for you. We knew all about the complexities of managing children’s homes, including the importance of saving carer’s invaluable time. Armed with this knowledge, we created a simple, effective and secure way to manage: Children’s homes Supported accommodation for care leavers Schools for pupils with SEN Our software solution was developed with the goal of creating a seamless information exchange that makes every minute count in children’s social care settings. Over the years, we worked closely with all our customers to create a bespoke solution for their specific needs while delivering and maintaining excellent customer service.
Company
CLEAR CARE SOLUTIONS LTD
Location
1-2 RAILWAY STREET, STAFFORD, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted
Apply Now
Apply Now
Company
CLEAR CARE SOLUTIONS LTD
Location
1-2 RAILWAY STREET, STAFFORD, England
Employment Type
Advanced Apprenticeship
Salary
£16,000 a year
Posted