IT Apprenticeship
Ready to dive into the world of tech and make a real impact? ClearCare Solutions is on the lookout for a driven and tech-savvy IT Support Apprentice to join our growing team! This is your chance to gain real world experience, develop cutting-edge skills, and be part of a company that’s revolutionising digital solutions for the care industry.
Role
- Provide first-line technical support to internal colleagues and external customers via phone, email, Zendesk and remote support.
- Log, manage and update support tickets, ensuring issues are resolved within agreed SLAs or escalated where required.
- Troubleshoot hardware, software, connectivity, login, MFA and Clearcare system issues using relevant diagnostic and support tools.
- Install, configure and update software, computers and peripherals where required.
- Follow internal security, privacy and technical procedures when supporting users and handling data.
- Use technical documentation and knowledge bases to investigate issues and develop solutions.
- Work alongside the wider technical team to develop knowledge of networking, cloud technologies, IT security and automation, while completing apprenticeship learning and applying new skills within the role.
Training
As an IT Support Technician apprentice on a Level 3 Information communications tech apprenticeship standard, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday 8:30am till 4:30pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 8th November 2026
- Start Date
- Tuesday, 17th November 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)