Apprentice IT & AV Support Technician
An exciting opportunity to join our IT team as an Apprentice IT & AV Support Technician, providing first-line support across IT systems and audio visual environments. You’ll gain hands-on experience while completing a Level 3 ICT apprenticeship, developing skills in troubleshooting, infrastructure, and AV technology.
Role
IT Support
- Act as a first point of contact for IT support queries (email, phone, ticketing system)
- Log, categorise, and prioritise incidents accurately
- Troubleshoot basic hardware, software, and network issues
- Support installation, configuration, and maintenance of devices and systems
- Assist with user account setup, permissions, and access management
- Escalate complex issues appropriately while maintaining ownership
- Maintain clear documentation of incidents, fixes, and processes
- Support routine maintenance, updates, and system checks
Audio Visual Support
- Support meeting room technology (e.g. screens, video conferencing systems, audio equipment)
- Assist with setup and testing of AV equipment for meetings, events, and presentations
- roubleshoot common AV issues (connectivity, audio, display problems)
- Provide real-time support during important meetings when required
- Maintain AV equipment and ensure rooms are fully functional and ready for use
- Work with IT team and AV Engineers to integrate AV systems with wider IT infrastructure
Training
Successful completion of the apprenticeship may lead to progression into a permanent IT support or service desk role, depending on performance.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LDN APPRENTICESHIPS LTD
- Working Week
- Monday to Friday, 8:30 am to 5:30 pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 30th April 2026
- Start Date
- Monday, 1st June 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 or Higher (Essential)
- Maths GCSE, grade 4 or Higher (Essential)
About the Employer
CLEAR VISUAL COMMUNICATIONS LTD
Clear Visual Communications Ltd is a company that specialises in providing Audio Visual (AV) and technology solutions to support communication within businesses.
The company works with a range of clients to design, install, and support AV systems such as meeting room technology, video conferencing, and display solutions. Alongside this, the business also provides IT support to ensure systems and devices run smoothly.
The Apprentice IT & AV Support Technician will be part of a hands-on environment, supporting both IT systems and AV equipment, and gaining practical experience across a range of technologies used in day-to-day business operations.