Digital Support Technician Apprentice

Join our team as a Digital Support Technician Apprentice and take the first step toward a rewarding career in IT! We’re looking for someone with a passion for technology, excellent communication skills, and a strong customer service mindset. If you have a natural problem-solving ability and a desire to learn and grow in the IT field.

Role

  • Active directory administration, setting up domain users and email
  • Adding new users to current IT system and setting up appropriate security groups for them
  • Liaise and manage support calls logged
  • Resolve any general IT issues within the company
  • Maintain and support internal telephone systems, printers and network
  • Demonstrate effective communication skills with all users to understand and diagnose technical issues
  • Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
  • Proactive server and desktop monitoring
  • Daily network monitoring
  • Daily backup monitoring
  • Server support and maintenance task management
  • Server/Desktop OS and hardware installation
  • Provide out of hours support where required

Training

This role could grow into a full-time position after your apprenticeship ends.

Apprenticeship Standard
Digital support technician (level 3)
Training Provider
NOWSKILLS LIMITED
Working Week
Monday to Friday, 9.00am - 5.00pm.
Expected Duration
1 Year 4 Months
Positions Available
1
Closing Date
Monday, 11th August 2025
Start Date
Thursday, 11th September 2025

Desired Skills

  • Communication skills
  • Organisation skills
  • Team working
  • Initiative
  • prioritise support issues
  • Windows 7/8/1
  • Knowledge of Active Directory
  • Understanding of DNS/DHCP
  • Understanding of IT security
  • Understanding of networking

About the Employer

CLIENT FIRST SOLUTIONS LIMITED
At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.
Company
CLIENT FIRST SOLUTIONS LIMITED
Location
Riverside, Mountbatten Way, Congleton, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted
Company
CLIENT FIRST SOLUTIONS LIMITED
Location
Riverside, Mountbatten Way, Congleton, England
Employment Type
Advanced Apprenticeship
Salary
£14,722.50 a year
Posted