ICT Apprentice

To provide end-user technical support via email, telephone, remote desktop and on-site. To also assist the other members of the IT team in day to day tasks and provide input to meetings and resolution of issues. The individual is required to be customer service-focused with excellent communication skills as well.

• Active directory administration, setting up domain users and email
• Adding new users to current IT system and setting up appropriate security groups for them
• Liaise and manage support calls logged
• Resolve any general IT issues within the company
• Maintain and support internal telephone systems, printers and network
• Demonstrate effective communication skills with all users to understand and diagnose technical issues
• Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
• Proactive server and desktop monitoring
• Daily network monitoring
• Daily backup monitoring
• Server support and maintenance task management
• Server/Desktop OS and hardware installation
• Provide out of hours support where required

• Communication skills
• Attention to detail
• Organisation skills
• Team working