Software Support Engineer Apprentice (Clocking Systems)
Due to continued growth we have a great opportunity for a Software Support Technician to join our team. This role involves minimising service disruption by providing support and maintenance of cloud-based services, and Windows Desktop Application based services, supporting systems through the ownership and resolution of Tickets.
Role
- Respond to logged and escalated tickets including the acceptance and investigation through to work around or resolution, always keeping the customer informed of progress.
- Investigate, analyse and problem solve problems using SQL and other diagnostic tools and methodologies.
- Conduct root cause analysis on identified problems and investigate potential permanent fixes.
- Provide input to knowledge base documentation based on support ticket trends and issues.
- Make recommendations for best practice changes.
- Carrying out remote software installations, system upgrades and training remotely.
Training
The opportunity may offer a permanent role upon completion of the apprenticeship depending on performance and availability.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday to Friday. Shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 12th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- Analytical skills
- Team working
- Troubleshooting skills
- Diagnostic skills
- Strong customer service ethos
- Able to work on own initiative
- Written communication skills
- Able to work tight deadlines
Qualifications
- 5 GCSE's including English and Maths GCSE, grade (9-4 or equivalent) (Essential)
About the Employer
CLOCKING SYSTEMS LTD
The UK’s Leading Time & Attendance Specialists with Over 50,000 Satisfied Customers. At Clocking Systems, we blend a tradition of excellence in customer service with cutting-edge technology. We have pioneered a unique collection of employee time management products and exclusively represent some of the world's top manufacturers.
- Company
- CLOCKING SYSTEMS LTD
- Location
- 201 BROADGATE LANE, HORSFORTH, LEEDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- CLOCKING SYSTEMS LTD
- Location
- 201 BROADGATE LANE, HORSFORTH, LEEDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted