AVP - M365 Operations Specialist

About CLS:

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking

Job information:

• Functional title – M365 Operations Support
• Department – Technology
• Corporate level – Assistant Vice President
• Report to – Vice President M365 Operations Support
• Location - London, onsite 2 days per week

Job purpose:

Provide 2nd and 3rd line operational support for the global CLS Microsoft 365 (M365) Collaboration Tool set and Infrastructure in the company’s 24x7 hosted and cloud environments. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies – you will also be required as a team to expand the current use of existing technologies and advise and implement new ones that are available. The role requires SME level experience for supporting multiple resilient solutions in an enterprise M365 Platform.

Key responsibilities include:

• Responsible for the CLS M365 Collaboration Toolset:
• Microsoft SharePoint Online
• Application Workflows (using PowerApps & Power Automate)
• Microsoft Teams \ Teams Premium
• Microsoft OneDrive
• Exchange Online
• Other M365 tool set applications e.g. PowerBi
• Microsoft Co-pilot
• Microsoft Purview – eDiscovery, DLP, Information protection, Compliance, Audit etc.
• Microsoft Entra ID
• Microsoft Defender
• Windows Autopilot
• Microsoft Intune
• Maintain and provide SME level infrastructure support for the CLS internal and external Microsoft M365 solutions
• Troubleshooting live issues as and when they happen
• Ability to advise and expand the current M365 toolset further into the CLS Organization
• Responsible for governance and configuration management of the M365 environment
• Reviewing and managing the daily\weekly Microsoft update bulletins for the M365 service
• Responsible for the record retentions policies across the environment for all M365 applications
• General Housekeeping & Administration of the M365 environment for all applications
• Responsible for maintaining and updating all required Key Controls and audit requirements across the environment
• Business As Usual Support across all applications
• Driving change and recommending improvements across the CLS estate
• Ensure that the BAU service is prioritised, all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
• Provide problem resolution of systems for local and remote users
• Participate in the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for M365 applications where required
• Create, maintain, and review operational process and support documentation
• Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed
• Participate in the on-call rota and planned weekend work as required
• Provide representation for M365 Operations changes at the weekly/daily CAB. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services we are responsible for

Knowledge, skills and abilities:

• Proven career working, managing, and supporting an Enterprise-Wide Microsoft 365 environment.
• 3 years + experience of past roles within or outside of the organization that would demonstrate a level of proficiency in the role
• Good technical background
• Ability to react quickly to fast moving situations
• Understanding of ITIL processes and their use within a financial services organization
• Have excellent time management and organizational skills
• Self-motivated to exceed management expectations and objectives

Our commitment to employees:

We are a small company with a big mandate, so every person is essential to our success. We are also committed to employing and retaining the most talented and dedicated people.

What makes us interesting goes beyond our competitive salaries and great benefits. Our work environment is designed around quality outcomes, not output. The FX market would cease to function without our services, and we take pride in being responsible for keeping it running smoothly.

We are different from other financial institutions in that we have a flatter and more transparent structure with accessible leadership. You will be seen, heard and empowered to develop your career.

We are a purpose-driven organization, with an inclusive culture that focuses on doing what is right. The well-being of our people is as important to us as the resilience of our systems. In addition to encouraging our people to ‘locate for their day,’ we run a range of initiatives that support employees’ sense of belonging and physical, emotional and mental well-being.

Our extensive benefits for employees typically include:

• Vacation/annual leave: 25 days in UK/Asia + 3 life days, 23 in US + 3 life days
• Private medical and dental cover and life insurance
• Generous pension contributions in the UK and Asia; matching 401(k) in the US
• Paid volunteer days
• ‘Locate for your day’ hybrid working – 2 days a week in office.
• Access to Discover – our learning platform with 1000+ courses from LinkedIn Learning.
• Paid parental leave / Coaching and support services
• Career development / LinkedIn Learning
• ‘Heads down days’ with no meetings on the last Friday of every month
• Wellbeing / Mental health support
• Diversity Council / Affinity groups (Women’s Forum, Black Employee Network, Pride Network, Parents & Caregivers Network, Sustainability Network)
• Social events

Awards:

• The Sunday Times Best Places to Work 2023 & 2024 / Big Company / The Sunday Times Awards
• Third place in Britain’s Healthiest Workplace 2022 / Medium Company / Vitality Awards