IT Helpdesk Support Technician

IT Helpdesk Support Technician
Swindon, Wiltshire
£35,000 per annum + benefits
Permanent

A leading UK organisation is seeking an IT Helpdesk Support Technician to provide high-quality 1st and 2nd line support across its IT systems and users. This is an excellent opportunity for someone who enjoys hands-on technical work in a busy, customer-focused environment.

You will support and maintain hardware, software, mobile devices, and networks, acting as the first point of contact for IT queries. The role also includes user account administration, supporting internal business systems, assisting with onboarding/offboarding, and helping maintain accurate asset records.

Key Responsibilities:

• Deliver 1st/2nd line support for helpdesk incidents and requests
• Install, troubleshoot, and maintain IT hardware, software, and peripherals
• Support internal business systems and user administration
• Assist with onboarding/offboarding
• Maintain and document assets
• Liaise with internal teams and third-party suppliers
• Contribute to projects and process improvements
• Follow procedures and information security standards

About You:

• Experience in a 1st/2nd line support role
• Strong troubleshooting and customer service skills
• Good understanding of hardware, software, and networking
• Clear communicator with a proactive, solution-focused mindset

What's on Offer:

• £35,000 per annum
• 25 days holidays plus bank holidays

Successful candidates will be contacted within 7 working days of their applications. should you not hear from us within this time, please assume that your application was unsuccessful.