Senior Customer Success Manager

Job Description

£55,000 + Bonus | Hybrid (London & South East) | FinTechAre you passionate about building long-term customer relationships rather than simply managing accounts We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies improve cash flow, scale their businesses and operate with confidence.As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention, engagement and growth.The Role This is a strategic Customer Success position where you'll become a trusted advisor to business owners and senior stakeholders across the recruitment sector.You'll be responsible for:Managing and developing a portfolio of key customer accounts.Building strong, long-term relationships with founders, directors and senior decision-makers.Leading regular business reviews to drive customer engagement and growth.Identifying churn risks and implementing proactive retention strategies.Driving customer adoption and increasing utilisation of the company's funding and technology solutions.Working closely with Sales, Operations, Credit and Product teams to deliver an exceptional customer experience.Acting as the voice of the customer to help shape future products and services.About You We're keen to speak with candidates who have experience in Customer Success, Strategic Account Management or Client Success within a B2B environment.You'll ideally bring:Experience managing and growing high-value B2B customer relationships.A strong background in customer retention, renewals and account growth.Experience conducting customer business reviews (QBRs/EBRs).A proactive approach to identifying customer risks and opportunities.Excellent communication and stakeholder management skills.Commercial awareness with a genuine customer-first mindset.Experience within SaaS, fintech, financial services, invoice finance, recruitment technology or other subscription-based businesses would be highly advantageous.What's on Offer? Salary of circa £55,000 plus bonus.Hybrid working.A genuine opportunity to shape and influence a growing Customer Success function.A collaborative and supportive culture.Ongoing learning and development opportunities.Excellent long-term career progression within a fast-growing fintech business.If you're looking for a role where you can build meaningful customer relationships, influence strategy and make a real impact, we'd love to hear from you.TPBN1_UKTJ