IT Onsite Technician Apprentice

Supporting internal and external stakeholders we will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. As a member of the team, you will be supported and mentored by experienced and knowledgeable colleagues.

• Assist users with hardware issuing or replacement as required
• Responsible for ensuring that issues and support requests are resolved within defined SLA
• Responsible for asset control and stock ordering of devices as required
• Responsible for ensuring that issues and support requests are documented within the ITSM tool
• Adhering to processes and procedures
• Mobile phones setup
• Hardware refreshes
• Provide additional support to client and internal meeting rooms
• Daily Backup Tape Changes
• Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers
• Replacement of Storage Disks and Server Blades as and when required

Physical daily checks of system hardware health and lights including but not limited to:

• MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems
• Switch Upgrades, Console and Backups, some proficiency in network skills
• Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure
• Troubleshooting with onsite wireless issues and deployments, up to and including local surveys
• Chaperoning Vendors during maintenance work and tasks
• Participate in project work as required, including non-business hour deployments (e.g., nights and weekends)
• Assisting with Video Conferencing serving our clients in the meeting rooms as required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

• English GCSE, grade 6 (Essential)
• Maths GCSE, grade 6 (Essential)