Unified Communications Assistant

CMS are looking for a Unified Communications Assistant to join the team in London.

About the role

Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements.

In this role, you can expect to get involved in a variety of work including:

• Provide technical support and coordination assistance for live and hybrid events.

• Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary.

• Analyse and resolve client meeting room technical problems involving multiple technologies and platforms.

• Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation.

• Participate in project work as required, including non-business hour deployments (e.g. nights and weekends)

• Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment.

• Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services.

• Maintains inventory of IT and audio-visual equipment.

• Adhering to IT processes and procedures.

• Performs clerical work necessary to procurement, distribution and storage of audio visual materials.

• Ensure that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this.

• Resolve support issues promptly, courteously, and professionally.

• Troubleshoot a wide range of technology incidents and problems.

*Please note that this role is fully office-based 5 days a week as you will be assisting users on-site*

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one.

Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system.

You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment.

To excel in this role you will have excellent written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure.

Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing.

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