Business Development Apprentice

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
ISALES ACADEMY LIMITED

Your training course
IT technical salesperson

Equal to Level 3 (A level)

Course contents
Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
 
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
 
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
 
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
 
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
 
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
 
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
 
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
 
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
 
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
 
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
 
Logical and creative thinking skills
 
The ability to interact effectively and professionally with a range of different types of customer
 
Ability to think analytically and to solve problems
 
Ability to work independently and to take responsibility
 
Ability to work with a range of internal and external people
 
Ability to communicate effectively in a variety of situations
 
Ability to operate in a secure manner
 
Your training plan
This is a Level 3 Technical Sales Apprenticeship
Training will be online/onsite and is based bi-monthly.

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
• Potential for full-time employment on successful completion of the apprenticeship
• Transferable skills that are invaluable in the wider world of work