Field Services Engineer

We are looking for a motivated Field Services Engineer to support a large-scale IT device refresh programme. This is an excellent opportunity for someone with 1–2 years of IT support experience who enjoys providing hands-on technical support, resolving user issues, and delivering outstanding customer service.

You'll be responsible for supporting end-user computing devices, workplace technologies, and associated IT services while working in a fast-paced onsite environment.

Location: Edinburgh (Onsite)

Contract: 6 Months Fixed-Term Contract (Initial)

IR35: Inside IR35

Security Clearance: UK National (Q1 Clearance Required)

Key Responsibilities

• Build, configure, and deploy desktop and laptop devices.
• Support a large-scale device refresh programme.
• Provide onsite technical support for end users.
• Diagnose and resolve hardware and software issues.
• Support Microsoft Windows 10/11 environments.
• Assist users with Microsoft 365 applications.
• Maintain and troubleshoot desktop, laptop, and peripheral devices.
• Provide basic Active Directory administration.
• Assist with onsite data centre "hands and eyes" support.
• Record and manage incidents using IT Service Management tools.
• Deliver excellent customer service while meeting agreed SLAs.

Essential Skills & Experience

• 1–2 years' experience in an IT Support, Service Desk, or Technical Support role.
• Strong knowledge of Microsoft Windows 10 and Windows 11.
• Experience supporting Microsoft 365 applications.
• Basic understanding of networking concepts (LAN, WAN, TCP/IP).
• Basic Active Directory administration.
• Experience supporting desktop and laptop hardware.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently in an onsite environment.

Desirable Skills

• ITIL Foundation Certification.
• CompTIA A+ Certification.
• Microsoft Fundamentals Certification.
• Experience using ServiceNow or other ITSM platforms.
• Mobile device support experience.

Security Requirements

Due to the nature of this role:

• Applicants must be UK Nationals.
• Q1 Clearance is required.
• Successful candidates will be required to complete pre-employment screening, including:
• Employment verification (last 5 years)
• Education verification
• Criminal record check (last 5 years)
• National ID verification

If you're passionate about IT support and enjoy working directly with users in a hands-on technical environment, we'd love to hear from you.