Business Administration Level 3 apprenticeship
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. With a view to permanent employment.
Role
- Log calls/ jobs on the helpdesk ERP system
- Allocating work orders to the reactive engineering team
- Placing product orders with the approved supply chain
- Ensure all protocols, policies and procedures are met within the Helpdesk ERP system
- Taking ownership for the PPM schedule & reactive maintenance jobs
- To ensure all tasks are completed in line with the associate KPI’s / SLA’s
- To ensure 100% portal compliance in line with individual client’s requirements
- To ensure engineer / service reports are completed
- Tracking jobs progress against predetermined KPI’s including response times
- Updating assets history from external work record sheets
- Regularly cleanse and refresh the electronic asset register
Training
Day release once per week at: Your work place, Delivered by Northumberland College.
Progression to fully qualified Business Administrator, with a view to a permanent role.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- NORTHUMBERLAND COUNCIL
- Working Week
- Monday - Friday 9am to 5pm.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Thursday, 1st October 2026
- Start Date
- Thursday, 15th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
COMMERCIAL MAINTENANCE SERVICES UK LIMITED
Established in 2000, CMS is a privately owned national market leader in Facilities Maintenance. With Engineering hubs located throughout the UK, a team of over 300 staff members, CMS offers a range of integrated services, including reactive and planned Gas, Heating, Plumbing, Air-Conditioning, Electrical, Renewables and Catering Services. Awarded as one of the Top 20 fastest growing companies by the Journal's Fastest 50 companies in 2020, CMS continue to grow at pace.