L3 IT Support Apprentice – Communications Solutions UK – Reading, RG2 8LW - £18p/a
You’ll have access to training, mentorship, you’ll learn to troubleshoot and resolve IT-related issues. There will be a range of other opportunities for you to grow, including client site visits. You’ll learn within a supportive environment that values collaboration, innovation, and personal growth.
Role
- Customer Support: Respond to customer inquiries via phone, email, providing first-line technical support and guidance
- Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner
- Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions
- Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications
- User Training: Provide basic training and support to users on IT systems and software applications
- System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team
- Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles
- Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company
Training
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday to Friday, between 9.00am and 5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 9th May 2026
- Start Date
- Thursday, 21st May 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Previous study in IT
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)