Business and Technology Analyst Apprenticeship
Kick‐start your tech career in the Global Information Services (GIS) team, the people who keep our technology, governance, and customer solutions running smoothly. You’ll be right at the heart of cloud contact centre technology, helping shape how customers use Genesys Cloud, one of the most innovative platforms in the industry.
Role
You’ll spend 80% of your time gaining hands‐on experience and 20% working toward your Level 4 qualification.
Across the programme, you’ll rotate through three teams to explore different work styles, discover your strengths, and build real skills for a cloud technology career.
Service Support – Learn the Foundations
- Support real customer requests and understand how our services run behind the scenes
- Learn how cloud contact centre systems are set up and maintained
- Work closely with experienced colleagues who’ll guide you step-by-step
Projects – Shape Customer Experiences
- Join planning sessions and help design customer journeys
- Support consultants as ideas become clear, practical solutions
- See how a project moves from first conversation to final delivery
Technical – Bring New Ideas to Life
- Learn how new features and services are built from the ground up
- Get hands-on with tools used in modern tech development
- Work with specialists on improvements, innovation, and future-focused projects
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
If you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship, there are lots of progression opportunities.
- Apprenticeship Standard
- Business analyst (level 4)
- Training Provider
- APPRENTIFY LIMITED
- Working Week
- Monday to Friday 9am to 5:30pm.
- Expected Duration
- 1 Year 8 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 6th May 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
- preferably in Business or STEM A Level, grade Any (Essential)
- preferably in Business or STEM BTEC, grade Any (Essential)