ICT Support Technician Apprentice
Logistics & Technical Services (LTS) and Field & Lifecycle Services (FLS) provide world-class Technical Engineering and Logistics Services to our customers. Both workshops support the Swap and Configuration areas of the business offering a complex build and repair service for all major manufacturers and customers.
Role
For the duration of your programme, you will be studying towards an Information Communications Technician Support- Level 3. Throughout your apprenticeship, you will dedicate 80% of your time in work and 20% to studying toward your qualification.
We are looking for multiple individuals to join our SWAP team, to work alongside our team of engineers within the Hatfield workshops to support our customer’s IT equipment and services.
You will also be supporting in the following:
- Diagnosing, testing, repairing, and cleaning a range of Laptops, Desktops, Workstations, servers, and handheld devices
- Preparing quotations for customers
- Using our internal IT systems for stock control, ordering parts, and updating customer tickets
- The opportunity to work in different areas of the LTS & FLS business
Training
- If you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship, there are lots of progression opportunities
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Tuesday, 14th July 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)