Help Desk Apprentice
Role
· Resolve problems associated with operating systems, networks, software, hardware, printers etc.
· Service desk support– diagnosis of IT issues and supporting users remotely using remote connection tools.
· Installation of new software and hardware
· Maintain and fix other computing equipment
· Assist in system upgrades and system maintenance
· Liaise with third party suppliers such as Internet Service Providers and vendors
· Support with technology asset management
· Social media and website updates
· Supporting staff to implement new technologies in the workplace
· Working with a range of technology hardware -Android, Windows, Mac
· Supporting software development and implementation
· Supporting the use of database systems and Content Management Software
· Use of a ticketing system for task allocation/monitoring
Training
ICT Level 3 Apprenticeship Standard qualification:
Your training takes place at work and NowSkills also provides live online, on-demand online, and 1:1 with your subject specialist digital tutor that you will have assigned to you.
Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship qualification.
The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 9am to 5pm
- Expected Duration
- 18 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 15th May 2024
- Start Date
- Friday, 24th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE or equivalent, grade Level 4 (Essential)
- Maths GCSE or equivalent, grade Level 4 (Essential)
About the Employer
- Company
- COMPUTEAM LTD
- Location
- Unit 1, Creech Mills Business Park, Creech St Michael, Taunton, Somerset, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,675.00
- Posted
- Company
- COMPUTEAM LTD
- Location
- Unit 1, Creech Mills Business Park, Creech St Michael, Taunton, Somerset, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £12,675.00
- Posted