IT Support Apprenticeship
As an IT Support Apprentice at Concorde Cloud Solutions Limited, you’ll gain hands-on experience in a dynamic technical environment, working alongside seasoned professionals to deliver first-class IT support to our internal teams and valued customers. This apprenticeship is your opportunity to start a rewarding career in technology.
Role
- Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
- Connecting customers network and devices via VPN
- Fixing configuration issues
- Dealing with software and hardware issues
Passport Resets, Multi Factor Authentication, Antivirus Checks - Set up network Devices eg Networks new users, phones laptops.
- Upgrade RAM , routers , switches, printers
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd March 2026
- Start Date
- Tuesday, 24th March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Logical
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)