IT Technician Apprentice
We are looking for a motivated IT Apprentice to join Conductr at our Manchester head office, supporting internal IT systems across our global offices in Manchester, Orlando, and Abu Dhabi. You will help support over 100 staff across the business, gaining hands-on experience in IT support, device management, networking, and cybersecurity.
Role
You will help support over 100 staff across the business, gaining hands-on experience in IT support, device management, licensing, networking, and cybersecurity. Working alongside the IT Manager, you will help maintain the core systems that keep the business running day-to-day.
This is an opportunity to build real-world IT experience in a fast-growing, international company, with early responsibility and the chance to take ownership of key IT processes.
Duties will include:
- Provide 1st and 2nd line IT support via Jira and Slack, resolving local and remote user issues across multiple international offices
- Deliver IT support to 100+ users, both in-person at the Stretford HQ and remotely across Windows and macOS environments
- Support user onboarding and offboarding, including account provisioning, device configuration, and access control
- Assist with Microsoft 365 administration, including user management, licensing, SharePoint, and Teams
- Support software and license management across the organisation
- Assist with IT security processes, including access reviews, MFA enforcement, endpoint protection, and policy adherence
- Provide network troubleshooting support, including VPN, connectivity, and office infrastructure (hardware setup and replacement.)
- Maintain and enhance IT documentation and internal knowledge base including updating of Confluence I.T..guides
- Support asset management and hardware provisioning lifecycle
- Assist in the implementation and rollout of IT security policies, best practices, and user training initiatives
- Support cloud systems management (Microsoft 365 and Azure.)
- Assist with backup and disaster recovery processes
- Support video conferencing systems, including meeting room setup, AV troubleshooting, and ensuring reliable Teams/Zoom calls
- Contribute to IT projects and service improvements across all offices, enhancing user experience and operational efficiency
Training
- We can offer the flexibility of virtual sessions to accommodate your schedule
- There will be in-person sessions at the campus once or twice a month to ensure an engaging and comprehensive learning experience
UA92 Campus
Brian Statham Way
Old Trafford
Stretford
Manchester
M16 0PU
- Upon successful completion of the apprenticeship, there may be an opportunity to progress into a full-time IT Support role within Conductr
- The apprentice will gain experience supporting a global business environment across multiple regions, with opportunities for further training and industry certifications
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- UNIVERSITY ACADEMY 92 LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm (On site)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 1st May 2026
- Start Date
- Monday, 25th May 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Strong interest in IT and tech
- Good problem-solving skills
- logical thinking
- Willing to learn
- Interest in IT systems
- Interest in security
- Interest in IT infrastructure
Qualifications
- Maths and English GCSE, grade A-C or Grade 4 and above (Essential)
- IT-related experience or qualification Other, grade NA (Desired)
About the Employer
CONDUCTR LTD (OFFICE 5.1.1 HOST)
Conductr are an award-winning company, founded in 2022, we hit the ground running with our first major theme park attraction delivered within a year. As business grew, so did our team – we’re now 100+ strong, based across our
Manchester, Orlando, and Abu-Dubai. Bringing together the brightest minds to spark a shockwave.
Entertainment is evolving. Capturing attention and participation is harder than ever. To truly engage people we need to create spaces people feel a part of –interactive, sensory driven, and powered by seamless tech.
We design immersive experiences that places audiences inside the moment. Creative, tech, engineering, software, production – it’s all in-house. That means faster decisions, sharper integration, and experiences that work
creatively, technically, and commercially.
5th Fastest Growing UK Company and Great Place to Work. We have been listed as the 5th fastest growing founder-led company in the UK
for 2025 by FEBE.
We’re proud of the culture that we’ve built, the team we have, and to have been listed a great place to work for 2025.
Current 2025 Great Place To Work accreditations:
30/100 Best Company for Development
21/100 Best Company for Wellbeing
19/100 Best Company for Women
Best Workplace in Tech
LDC's Top 50 Most Ambitious Leaders and Winners of The International Award
October 2025 – CONDUCTR’s founders, Pete and Jos, were featured in The Times in recognition of being amongst The LDC Top 50 Most Ambitious Business Leaders for 2025. They were awarded The International Award in
recognition of the company’s global growth and impact.