IT Support Apprenticeship
Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations.
Role
Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:
- To maintain a high degree of customer service for all support queries and adhere to good service management principles
- To take ownership of user problems and be proactive when dealing with user issues
- To log all calls on our support desk software and manage the ticket system effectively
- Deal with administrative activities professionally and in a timely manner
- Liaise with field engineers, installation programs, maintenance and warranty programmes
Training
Digital Support Technician Level 3.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday, 8.30am - 5.30pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Thursday, 17th September 2026
- Start Date
- Saturday, 17th October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
About the Employer
CONTROL GROUP INTERNATIONAL LIMITED
Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences.