Hotel Technology and Systems Manager
A newly established hospitality platform is creating a luxury extended stay hotel brand centred around social wellness, lifestyle hospitality, and elevated guest experience. Backed by highly experienced real estate, hospitality, and investment professionals, the business is acquiring and repositioning a portfolio of three central London hotels, with ambitions for wider European expansion. The platform combines thoughtfully designed extended stay accommodation with integrated wellness facilities, food and beverage concepts, retail experiences, and community driven programming
The role:
- Lead the evaluation, selection, and implementation of the hotel technology stack, including PMS, POS, CRM, RMS, payment, wellness, and guest experience systems
- Own the end to end technology architecture across the portfolio, defining integrations, data ownership, system standards, and implementation roadmaps aligned to opening timelines
- Manage vendor RFPs, commercial negotiations, SLAs, and third-party delivery partners to ensure successful system procurement and project execution
- Deliver all pre opening technology activity including PMS configuration, integrations, testing, commissioning, UAT, staff training, and go-live readiness across multiple hotel openings
- Support future acquisitions and European expansion through technology due diligence, feasibility assessments, integration planning, and scalability analysis
- Oversee ongoing operational performance of all hotel systems post-opening, driving optimisation, reporting, vendor management, staff onboarding, and continuous improvement across the portfolio
Essential Experience:
- Minimum 5 years experience in hotel technology or hospitality systems
- Proven delivery of at least one full PMS implementation from configuration through go live
- Strong hands on experience with Mews and/or Opera Cloud
- Solid understanding of integrations between PMS, POS, CRM, RMS, payment gateways, channel managers, and guest facing platforms
- Experience running or contributing to structured vendor evaluations and RFPs
- Strong vendor management and contract negotiation capability
- Ability to translate operational requirements into technical solutions
- Confident communicating with both operational and ownership stakeholders