Project Manager Technical Support

We’re looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels.

In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you will play a pivotal role in driving innovation and operational efficiency.

Key Responsibilities:

• Lead and manage IT projects across hotel operations, ensuring timely and successful delivery.
• Collaborate with stakeholders to define technical project goals and requirements.
• Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech.
• Manage third-party vendors and ensure smooth integrations and upgrades.
• Maintain data privacy and cybersecurity compliance (e.g., GDPR).
• Provide proactive support, performance monitoring, and service improvement
• Mentor IT support teams and ensure effective cross-departmental communication.
• Contribute to technology strategy, planning, and budget forecasting.

Experience:

• Strong technical background with 5+ years in IT project delivery roles.
• Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile).
• At least 2 years in a leadership or managerial capacity.
• Hospitality Industry experience is essential.
• Experience managing hospitality systems (PMS, POS, CRM, OTA integrations)
• Familiarity with project methodologies such as PRINCE2, PMP, or Agile.
• Experience with cloud platforms (AWS, Azure), mobile, and networking technologies.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage vendor relationships effectively.